Printing slowly using the NDD Print Client HP Workpath

Behavior

The process of authenticating, selecting the document and releasing it for printing is very slow on devices using the NDD Print Client HP Workpath.

Cause

In order to activate Workpath on some families of devices, it is necessary to install additional RAM. After upgrading the memory, it is possible to notice slower behavior in the use of the device's resources, as well as NDD solutions.

This behavior doesn't happen on devices with native memory.

To illustrate the times of the NDD solution, tests were carried out on equipment with native memory and equipment that had been upgraded:

Action	Equipment with factory memory	Equipment with memory upgrade
Normal PDF document with 1 page
Until the authentication screen opens	5s	15s
Until you open the purpose selection screen	15s	31s
Until the main menu opens	25s	58s
Until the message sent to print successfully appears	42s	1m 22s
Normal PDF document with 254 pages
Until the authentication screen opens	5s	15s
Until you open the purpose selection screen	15s	31s
Until the main menu opens	24s	59s
Until the message sent to print successfully appears	1m 06s	1m 54s

Solution

There is no solution, as this is standard behavior in older equipment families.