September 2023
Hello, these are the September 2023 Release Notes of NDD Print, we have a lot of news, and we hope you like it.
Here you can download the latest versions.
See a summary of all updates and click on the links to navigate each one.
NDD Print Agent 5.23.18
FIXES
Print/quota notification pop-up is not displayed and does not discount quota for specific printers →
NDD Print Portal 360 5.74
FIXES
IMPROVEMENTS
NDD Print Host 5.55.1
FIXES
APPROVALS
NDD Print Agent 5.23.17
FIXES
Counters reported by NDD Print Agent are different from those reported by Host →
Lexmark CS622de showing NPA ERROR when collecting data via USB →
APPROVALS
NDD Print Client Collector Lexmark 5.9.2
FIXES
NDD Print Agent 5.23.18
Released on September 29
Fixes
Print/quota notification pop-up is not displayed and does not discount quota for specific printers
How did the problem happen? When printing in shared queues, the print and quota information pop-up is not displayed, nor is the quota discount.
When did the problem happen? When using shared queues in a scenario with quotas per printer and a print and balance notification pop-up.
Where was the problem? There was a flaw in the response that NDD Print Agent provided to NDD Print Host.
What was done to fix it? We have corrected the message that NDD Print Agent provided to NDD Print Host, changing the default to UTF-8.
NDD Print Portal 360 5.74
Released on September 25
Fixes
Error 500 when performing data synchronization between NDD Print Host and NDD Print Portal 360
How did the problem happen? When synchronizing information between NDD Print Host and NDD Print Portal 360, the error "The remote server returned an error: (500) internal server error" occurred.
When did the problem happen? When there was a conflict of printer information.
Where was the problem? In sync between NDD Print Host and NDD Print Portal 360.
What was done to fix it? The change consisted of persisting the printer data (IP and others) in the database immediately after its update, so that when the next printer is updated, the process can already identify the updates.
Improvements
Set the minimum number of digits for automatic PIN renewal
What purpose? Provide the administrator with the possibility of configuring the minimum number of PIN digits for automatic PIN renewal.
What was done? We have added a control on the PIN settings page so that the system administrator can configure the minimum number of digits used in the automatic generation of pins.
What will be affected? The number of digits in the PIN.
What is the impact on the environment? None.
Observations? The PIN quantity will be updated in the next renewal cycle.
Improvement in environmental impact calculations
What purpose? Present data more precisely to the user, making it easier to identify the impact that the work carried out has generated on the environment.
What was done? We corrected the environmental calculations presented in NDD Print Portal 360.
What will be affected? The Home overview and General analysis report.
What is the impact on the environment? None.
Observations? None.
NDD Print Host 5.55.1
Released on September 15
Fixes
NDD Print Host generating Database is locked error message in Windows events
How did the problem happen? The NDD Print Host connections were becoming active, even after equipment monitoring ended.
When did the problem happen? When monitoring equipment.
Where was the problem? In the connection processes with the NDD Print Host database.
What was done to fix it? We have fixed the process of closing connections to the database.
Approvals
Approved printers for collecting counters and network supplies
Approved models?
KYOCERA TASKalfa 406ci
KYOCERA TASKalfa 2554ci
KYOCERA TASKalfa 3552ci
KYOCERA TASKalfa 3051ci
KYOCERA ECOSYS M3040idn
XEROX VERSALINK C7130
XEROX VERSALINK C7125
HP LASERJET PRO MFP M428fdw
RICOH M C251FW
XEROX VERSALINK B7125
XEROX VERSALINK B7130
XEROX VERSALINK B610 B610DN
Observations? None
NDD Print Agent 5.23.17
Released on September 12
Fixes
Counters reported by NDD Print Agent are different from those reported by Host
How did the problem happen? Counters reported by NDD Print Agent are different from those reported by NDD Print Host.
When did the problem happen? When collecting data via USB.
Where was the problem? Identified that the NDD Print Host collects a different counter than the NDD Print Agent and the USBTool. On the device's web page, the same counter is reported as the one collected by the NDD Print Host.
What was done to fix it? Adjustments have been made to the data collection process, which will capture the firmware, serial number, supplies and their information.
Lexmark MS521dn not collecting USB counters
How did the problem happen? The NDD Print Agent component was not successfully collecting USB counters from the Lexmark MS521dn.
When did the problem happen? When collecting data via USB.
Where was the problem? It displayed an NPA Communication Error in the Sender service trace and a "no devices in the list" error when trying to generate NSL using the USBTool.
What was done to fix it? Adjustments have been made to the data collection process, which will capture the firmware, serial number, supplies and their information.
Lexmark MS622de printer generating empty NSL
How did the problem happen? Lexmark MS622de printer generating an empty meter and supplies file.
When did the problem happen? When collecting data via USB.
Where was the problem? When generating the NSL.
What was done to fix it? Adjustments have been made to the data collection process, which will capture the firmware, serial number, supplies and their information.
Lexmark CS622de showing NPA ERROR when collecting data via USB
How did the problem happen? Lexmark C622de does not display counters in MPS. Displays NPA ERROR on Trace.
When did the problem happen? When collecting data via USB.
Where was the problem? Identified that this is due to the device not responding with the information we use to identify supplies.
What was done to fix it? Adjustments have been made to the data collection process, which will capture the firmware, serial number, supplies and their information.
Approvals
Approved printers for collection of USB meters and supplies
Approved models?
HP LASERJET FLOW E73140
LEXMARK MS521DN
SAMSUNG C3060
SAMSUNG C3060FR
RICOH M320F
Observations? Equipment adjusted for monitoring counters and USB supplies:
LEXMARK CS622DE
LEXMARK MS622DE
NDD Print Host 5.55.0
Released on September 04
Fixes
Blue screen to make copies or prints with many pages
How did the problem happen? When the user performed printing or copying with a large quantity of sheets, a blue screen was displayed in the NDD Print Client Lexmark, making it necessary to restart the printer.
When did the problem happen? When making a copy or printing with a large quantity of pages.
Where was the problem? On the NDD Print Client Lexmark job processing screen.
What was done to fix it?
We make adjustments in the copy and print accounting process;
We remove the copy control when the user does not have active quotas
We add a time limit for the server's response at the time of job release
Observations? Printers with the Les4x Framework are no longer supported as of this version. The latest compatible version is available inside the package.